Role: Technical Sales Executive
- Experience: 0-6 Months (Freshers Only)
- Process: International (Voice Support)
- Shift: Night Shift
- Location: Work from Office (Lucknow)
- Language Requirement:Fluent English Communication Mandatory
Job Summary
Key Responsibilities
- Troubleshoot basic hardware, software, and internet issues
- Guide customers step-by-step to resolve problems
- Escalate complex issues to senior team
- Maintain records of customer interactions
- Ensure customer satisfaction and follow SLA guidelines
Requirements:
- Fluent English Communication (mandatory):
- Basic computer and internet knowledge
- Positive problem-solving skills
- Comfortable with night shifts
- Customer-focused attitude
Preferred Skills
- Basic knowledge of Windows OS or networking
- Familiarity with CRM or ticketing tools (training provided)