About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

As a Senior Quality Assurance Analyst, You Will
- Be responsible for monitoring and evaluating a high-volume multi-communication channel and multi-process tasks to ensure quality standards are met.
- Execute audits to ensure quality and consistency across all Quality Assurance resources.
- Use a quality monitoring data management system shared and approved by the client to compile and track performance at the team and individual levels.
- Provide transparent and actionable feedback about the available performance and compliance data.
- Generate reports, analyze trends, and insights from QA data.
- Share recommendations and process improvements that may improve the overall experience and streamline the process.
- Develop and maintain a vertical knowledge of products and services.




- Collaborates for process and workflow updates and improvements with the production and internal support groups.
- Support with special projects.

As a Senior Quality Assurance Analyst, You Need
- High school diploma or equivalent (required).
- 1 year of front-line contact center experience (preferred).
- 1-2 years of Quality Assurance experience (preferred).
- Attention to detail and accuracy.
- Excellent analytical and structured problem-solving skills.
- Ability to work with and resolve complex issues.
- Strong time management skills and ability to prioritize work.
- Excellent verbal and written communication skills, exceptional interpersonal and listening skills
- Ability to work in a team environment, multitask, and manage conflict.
- Capacity to work effectively under pressure.
- Strong customer service orientation.
- Ability to perform other functions as required in the nature and scope o

📌 Senior Quality Assurance Analyst (Hyderabad)
🏢 IntouchCX
📍 Hyderabad