Role description

Job Description:
Role Major Incident Manager

Location Hyderabad India Onsite Hybrid as per company policy

Work Hours General Shift

Position Overview

We are seeking an experienced and resilient Major Incident Manager to drive the rapid restoration of highpriority IT services In this role you will lead the response to critical IT outages coordinating across crossfunctional technical teams to minimize business impact and ensure seamless operational continuity during standard India business hours

Key Responsibilities

Incident Leadership Command and drive the resolution of Priority 1 P1 and Priority 2 P2 major incidents from detection through to restoration

Stakeholder Communication Craft and distribute explicit concise and timely updates to business stakeholders and executive leadership regarding incident status impact and ETA for resolution

Process Compliance Ensure the Major Incident Management process is strictly followed in alignment with ITIL best practices





PostIncident Management Ensure appropriate data is captured during the incident to facilitate smooth handovers to the Problem Management team for Root Cause Analysis RCA

Required Qualifications Skills

Experience 4 years of dedicated experience in Incident Management specifically managing highpressure Major Incidents in an enterprise environment

Process Knowledge Strong understanding of the ITIL framework ITIL v4 Certification is a major plus

Tools Handson proficiency with IT Service Management ITSM tools such as ServiceNow Jira Service Management or Remedy

Communication Exceptional verbal and written English communication skills with the ability to translate complex technical jargon into clear business updates

Leadership Proven ability to command authority manage conflict and maintain composure under intense pressure during critical outages
Skills:
- Mandatory Skills: Major incident management
About LTM

📌 Senior Specialist (Hyderabad)
🏢 LTM
📍 Hyderabad