31 Aug
|
QTONET PRIVATE
|
Nashik
31 Aug
QTONET PRIVATE
Nashik
Job Summary
The Client Relations Executive will manage and nurture relationships with current and existing clients for interior design projects (residential, commercial, or retail). The CRE will act as the key communication hub, ensuring client requirements are accurately understood, translated to the design team, and delivered seamlessly, on time, and within budget.
Key Responsibilities
1. Relationship Management & Communication
- Serve as the main point of contact for all client inquiries, updates, and feedback from the initial consultation to final project handover.
- Proactively communicate project progress, milestones, potential delays, and budget updates to the client in a clear and professional manner.
- Manage client expectations regarding design process, timelines, material sourcing, and potential on-site challenges.
- Conduct regular client check-ins and satisfaction surveys to gauge happiness and proactively address any concerns.
2. Client Acquisition and Sales Support (Pre-Design)
- Engage with prospective clients (leads) to understand their needs, preferences, budget,
and design vision.
- Educate clients on the company's design process, services, and unique value proposition.
- Collaborate with the Sales team to present design proposals, quotations, and contract terms.
- Ensure all client briefs and requirements are accurately documented and handed over to the design team.
3. Project Coordination & Support (Post-Sale)
- Facilitate communication between the client, the Interior Designer, the Project Manager, and vendors/suppliers.
- Ensure all client approvals on designs, material selection, and budget changes are documented and confirmed.
- Assist in resolving any client complaints or on-site issues quickly and professionally, escalating complex matters to senior management as required.
- Coordinate site visits and client walkthroughs at key project stages.
4. Documentation and Reporting
- Maintain meticulous records of all client interactions, commun
📌 Client Relations-interior Firm (Nashik)
🏢 QTONET PRIVATE
📍 Nashik