1. Branch Operations
- Assist the Branch Manager in managing the daily operations of the academy.
- Ensure smooth execution of administrative and operational activities.
- Maintain discipline, professionalism, and positive branch culture.
- Ensure compliance with academy policies and Standard Operating Procedures (SOPs).
- Take ownership of assigned operational tasks and ensure timely completion.
2. Student & Parent Relationship Management
- Welcome and assist walk-in students and parents. 1
- Handle student and parent inquiries with professionalism and empathy.
- Resolve concerns promptly or escalate them to the Branch Manager when necessary.
- Maintain excellent customer satisfaction throughout the student journey.
- Conduct regular parent follow-up and relationship-building calls.
- Follow up with trial students and prospective leads assigned by the Branch Manager.
- Support admissions by explaining courses, fee structures, schedules, and academy benefi ts.
- Coordinate with the sales team to maximize admissions and renewals.
- Maintain accurate records of all follow-ups and conversions.
4. Student Attendance & Retention
- Monitor daily student attendance.
- Track absentee students and conduct follow-up calls on the same day.
- Understand reasons for absenteeism and coordinate recovery plans.
- Maintain attendance records in both the academy software and Google Sheets.
- Assist in improving student retention.
5. Classroom & Academic Coordination
- Inspect classrooms before every session.
- Ensure facilitators have classrooms ready with instruments, books, and required materials.
- Verify that classrooms are clean, organized, and conducive to learning.
- Coordinate with instructo
📌 Branch Co-ordinator (Bengaluru)
🏢 Johnson's Academy
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.