Kanoon Pandit is India's leading legal edtech platform for law students and young lawyers — 85,000+ subscribers across our Hindi/English and Telugu YouTube channels, and 1,000+ paid students preparing for AIBE, Judiciary, UGC-NET Law, and CLAT PG.

We're looking for a driven, bilingual (Telugu + English/Hindi) Sales & Support Agent to own our student pipeline — from first inquiry to enrollment — and deliver rapid, friendly support to our growing community.

Roles & Responsibilities

Sales & Enrollment
- Handle inbound leads via WhatsApp, DMs, comments, and website — convert inquiries into enrollments
- Follow up with interested students through structured WhatsApp sequences
- Explain course structure, pricing, batches, and offers clearly and confidently
- Coordinate with the marketing team during batch launches and promotional campaigns to push conversions
- Maintain a simple daily/weekly sales tracker

Customer Support
- Respond to student queries on WhatsApp Business, Chatwoot (support tickets), and social media comments
- Resolve common issues — login, payments, access,



downloads — quickly and without escalation where possible
- Escalate technical or billing issues to the right team member with full context
- Build a warm, trust-based relationship with students — especially during high-stress exam prep periods

Community & Retention
- Monitor WhatsApp groups and broadcast channels for student activity and flag concerns early
- Coordinate announcements, batch updates, and offers through WhatsApp and SMS broadcasts
- Gather student feedback post-purchase and share structured insights with the team

Requirements:
- Strong communication skills in English, Telugu & HindiLanguages
- Good Hindi and/or English for handling all-India (Hindi/English channel) inquiries
- Comfortable with WhatsApp Business, basic CRM/helpdesk tools (training provided for our setup)
- Persuasive, patient communicator — equally comfortable closing a sale and de-escalating a frustrated student
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📌 Sales/customer Service (Visakhapatnam)
🏢 KanoonPandit Eduventures Private
📍 Visakhapatnam