Position Overview
- Role: Operations Manager (B2C Brand)
- Department: Business Operations / Supply Chain & Fulfillment
- Location: [Insert Location/Hybrid options]
- Employment Type: Full time

Role Summary

We are looking for a dynamic, data-driven, and execution-focused Operations Manager to anchor the scaling phase of our B2C brand. In this role, you will own the end-to-end operational backbone of the business—spanning e-commerce fulfillment, supply chain, inventory management, vendor relationships, and customer-facing service operations.

Key Responsibilities1. Supply Chain & E-Commerce Fulfillment
- Own end-to-end order fulfillment operations across D2C channels, online marketplaces, and retail/offline touchpoints (if applicable).
- Manage 3PL (Third-Party Logistics) partners, warehouse operations, and shipping carriers to ensure high on-time delivery rates and optimized shipping costs.
- Streamline reverse logistics and return/refund workflows to minimize friction for customers.

2. Inventory & Procurement Planning
- Drive accurate demand forecasting,



inventory planning, and stock control to prevent stockouts while avoiding excess holding costs.
- Coordinate closely with procurement, marketing, and finance teams to align inventory levels with upcoming sales campaigns and demand spikes.
- Conduct regular stock audits and maintain rigorous inventory accuracy across all warehouses.

3. Process Optimization & System Architecture
- Design, document, and enforce scalable SOPs for daily operations, order processing, quality checks, and exception handling.
- Identify bottlenecks in the supply chain and customer journey, leveraging automation and digital transformation tools to streamline workflows.
- Define operating rhythms and performance cadences (daily, weekly, monthly) to monitor business health.

4. Customer Experience & Quality Assurance
- Partner with Customer Support teams to track metrics like Net Promoter Score (NPS), customer satisfaction (CSAT), and tick

📌 Operations Manager (Jalandhar)
🏢 LHR Clinics
📍 Jalandhar