Job Summary

We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience. Successful candidates will work in a fast paced, quality-oriented work environment. This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple online computer systems with technical proficiency. Excellent decision-making skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim.

Responsibilities
The nature of claims handled can be complex; therefore the ability to review information from multiple sources,



attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical

Essential Qualification Skills
Excellent research, analytical and problem-solving skills with robust attention to detail
Strong verbal and written communication skills
Proven ability to learn and apply new information
Able to multi-task to accomplish tasks effectively.
Able to interpret the documents or the requests received.
Excellent data entry skills
Analytic skill
Positive math and accounts skills
Strong ability to apply regulatory and VISA rules to the claim decision

Desired Skills
Highly motivated with strong organizational and analytical skills and attention to detail.
Flexibility to work different shifts and to work overtime
Ability to succeed in a team setting.
Ability to learn quickly and transfer knowledge.

📌 Associate Fraud & Claims Operations Representative Hyderabad
🏢 Wells Fargo
📍 Hyderabad