Job Summary

Wells Fargo is seeking a Associate Fraud Claims Operations Representative

Responsibilities
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Requirements
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Essential Qualifications Skills
Excellent research,



analytical and problem-solving skills with solid attention to detail
Strong verbal written communication, interpersonal, and collaboration skills
Proven ability to learn and apply new information
Able to multi-task to accomplish tasks effectively.
Able to interpret the documents or the requests received.
Excellent data entry skills
Strong verbal written communication skills
Good Math and accounts skills
Ability to work quickly accurately while maintaining acceptable standards of workmanship
Quick learner with the ability to retain high volume of information
Ability to recognize and escalate any discrepancies identified or noticed while processing.
Strong Ability to apply regulatory and VISA rules to the claim decision

Desired Skills
Highly motivated with solid organizational and analytical skills and attention to detail.
Flexibility to work different shifts and to work overtime
Ability to succeed in a team workplace.
Ability to learn quickly and transfer knowledge

📌 Associate Fraud & Claims Operations Representative Hyderabad
🏢 Wells Fargo
📍 Hyderabad