Role & responsibilities

Attend customer inquiries and service-related requests.
Coordinate with service engineers and customers for service scheduling.
Prepare and maintain service records, job cards, and customer databases.
Follow up with customers regarding service status and feedback.
Handle customer complaints and ensure timely resolution.
Coordinate with internal teams for smooth execution of service activities.
Generate service quotations and maintain related documentation.
Ensure high levels of customer satisfaction through effective communication and support.
Track pending service cases and provide regular updates to customers.
Prepare daily, weekly, and monthly service reports. Required Skills




Excellent communication and customer-handling skills.
Robust coordination and follow-up abilities.
Basic knowledge of MS Office (Excel, Word, Email).
Valuable organizational and problem-solving skills.
Ability to work in a quick-paced environment.
Professional and customer-focused attitude.

Preferred candidate profile

Customer-oriented and service-minded professional.
• Strong interpersonal and relationship management skills.
• Ability to handle multiple tasks efficiently.
• Positive attitude with a willingness to learn and grow.

📌 Service Advisor Raipur
🏢 Global Power Systems
📍 Raipur