Key Responsibilities
Identify competency and training gaps across retail, branch and field teams.
Design and deliver product, sales, process, behavioural and refresher training.
Develop training content, modules, assessments and learning materials.
Conduct Train-the-Trainer (TTT) programs and coach frontline trainers.
Work closely with Business, HR and Regional teams to improve employee capability and productivity.
Conduct field visits to understand operational challenges and provide on-the-job coaching.
Measure training effectiveness through assessments, feedback and business performance metrics.
Maintain training MIS and dashboards and provide regular updates to management.

Candidate Profile
57 years of experience in retail/field training, preferably from an NBFC/MFI/BFSI.
Robust understanding of retail lending, field sales, branch operations and collections.
Excellent facilitation, communication, presentation and stakeholder management skills.
Hands-on experience in training frontline/field teams across multiple locations.
Willingness to travel extensively.
Graduate/MBA in HR, L&D; or Business Management preferred.

📌 Competency Development Manager Bengaluru
🏢 IIFL Samasta
📍 Bengaluru