Job Description: Customer Support Executive - Inside Sales

Location: Ellisbridge, Ahmedabad

Employment Type: Full time

Reports To: Manager

KKey Responsibilities:
Customer Communication & Engagement
- Issue Resolution: Diagnose, troubleshoot, and provide accurate, timely, and complete resolutions to customer problems, escalating complex issues to the appropriate internal teams when necessary.
- Documentation: Accurately document all customer interactions, feedback, and resolutions in the CRM system to track common issues and inform product/service improvements.
- Outreach: Conduct proactive approach on follow-ups on submitted quotations.

Team Collaboration
- Collaborate effectively with cross-functional teams (e.g., Technical Support, Sales, and Marketing) to expedite customer process.
- Participate in team meetings, training sessions, and continuous learning programs to stay updated on product knowledge, support processes,



and industry best practices.

Required Qualifications
- Experience:
- 1 to 2 years of proven experience in a Customer Support, Customer Service, or Communication-focused role.
- Communication Skills:Well versed written and verbal communication skills, with a native-level proficiency in [e.g., English, Hindi and Gujarati].
- Technical Proficiency: Working knowledge of CRM or ERP software (e.g., Salesforce, and ERP etc.) and familiarity with support tools.
- Computer Skills: Should be efficient in Microsoft Office Tools i.e. Excel, Word and PPT.
- Education: Any Engineering or Master's Degree Holder.

Salary Range - 20000/- to 35 000/- per Month

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Ellisbridge)
🏢 EIE Instruments
📍 Ellisbridge