Business and Operations Head - Leaf Dental Care

Role Overview

The Operational Head is responsible for the overall management, efficiency, and growth of the dental clinic. This role ensures smooth day-to-day operations, enhances patient experience, optimizes revenue, and manages staff performance while maintaining high clinical and ethical standards. Training will be provided for 2 weeks.

Key Responsibilities

1. Clinic Operations Management
- Oversee daily clinic functioning (appointments, patient flow, chair utilization)
- Ensure smooth coordination between doctors, assistants, and front desk
- Maintain SOPs for all clinical and non-clinical processes
- Ensure adherence to sterilization and hygiene protocols

2. Patient Experience & Service Quality
- Monitor patient journey from entry to exit
- Handle escalations, complaints, and feedback professionally
- Improve patient satisfaction, retention, and referrals
- Ensure staff communication is polite, explicit, and professional

3. Revenue & Business Growth
- Track daily/monthly revenue and OPD performance




- Improve treatment conversion rates (consultation → treatment)
- Plan and execute marketing strategies (Google, WhatsApp, referrals)
- Identify opportunities for service expansion (e.g., aligners, gum therapy)

4. Team Management
- Supervise front desk, assistants, and support staff
- Conduct staff training (communication, patient handling, SOPs)
- Manage duty rosters and attendance
- Monitor staff productivity and performance

5. Financial Management
- Monitor expenses (lab, materials, salaries, utilities)
- Optimize operational costs without affecting quality
- Maintain billing accuracy and daily collections tracking
- Coordinate with accountant for reports

6. Inventory & Vendor Management
- Ensure availability of dental materials and instruments
- Manage lab coordination and timely case delivery
- Maintain stock records and avoid wastage
- Negotiate with vendors for better pricing

7. Compliance & Documentation

📌 Business and Operations Head (Kukatpally)
🏢 SANDBLAZE DIGITALS
📍 Kukatpally