The Sales Executive is responsible for generating new business opportunities, maintaining relationships with existing clients, and achieving sales targets. The role involves identifying and contacting potential customers, presenting products or services, negotiating terms, and closing deals. The Sales Executive will also be tasked with market research and ensuring customer satisfaction.
Key Responsibilities:
- Relationship Management : Build and maintain solid relationships with current and
prospective customers/ dealers, addressing their needs and ensuring continued
business.
chat, and social media.Provide accurate information regarding products, services,
and policies.Resolve customer complaints and issues efficiently and courteously.
- Customer Service : Address customer queries, complaints, and feedback in a timely
and professional manner.
- Problem Solving : Identify and assess customers’ needs to achieve
satisfaction.Troubleshoot and resolve product or service problems by clarifying the
customer’s complaint, determining the cause, and selecting the best solution.
- Documentation: Maintain detailed and accurate records of customer interactions,
transactions, and feedback. Prepare reports on customer interactions and issues.
- Product Knowledge : Stay updated on product knowledge and company offerings.
Provide product recommendations and information to customers.
- Collaboration : Work closely with other departments such as Sales, Marketing, and
Logistics to ensure customer satisfaction. Provide feedback to the team and suggest
improvements to enhance the customer experience.
Required Skills and Qualifications:
- MBA Freshers / Proven sales experience (1-3 years) in a relevant industry (B2B or
B2C).
- Excellent communication skills in English with a Pro active attitude.
- Strong customer focus with the ability to understand client needs.
- Ability to work independently and as part of a team.
- Goal-oriented with strong discipline and follow throug