Customer Relationship Manager (Real Estate) Job Summary
- Serve as the primary point of contact for clients throughout their real estate journey.
- Build and maintain long-term customer relationships.
- Ensure a seamless customer experience from inquiry to property possession.
- Coordinate with internal teams to provide timely and effective customer support.
Key Responsibilities - Client Relationship Management
- Develop and maintain strong relationships with prospective and existing customers.
- Understand customer requirements and provide personalized assistance.
- Conduct regular follow-ups to ensure customer satisfaction.
- Build trust and encourage long-term client engagement.
Customer Support & Issue Resolution
- Respond promptly to customer inquiries and service requests.
- Resolve customer complaints professionally and efficiently.
- Coordinate with sales, legal, finance, and project teams to address customer concerns.
- Ensure timely closure of customer issues.
Sales & Documentation Coordination
- Assist customers with booking formalities and documentation.
- Verify KYC and other required documents.
- Coordinate agreement preparation, registration, and legal formalities.
- Track payment schedules and remind customers of upcoming dues.
Post-Sales Customer Service
- Provide regular updates on project construction and progress.
- Coordinate site visits and customer meetings.
- Assist customers during possession and handover procedures.
- Support customers with home loan coordination and required documentation.
CRM Management & Reporting
- Maintain accurate customer records in the CRM system.
- Record customer interactions and follow-up activities.
- Generate daily, weekly, and monthly CRM reports.
- Monitor customer feedback and recommend service improvements.
Required Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Customer-focused approach with problem-solving skills.
- Valuable n