JLL supports the Whole You, personally and professionally.
About JLL
About the Role
We are seeking an experienced L&D; Operations Team Lead to oversee, plan, and manage comprehensive learning initiatives and programs across our global organization. This role will lead a team of L&D; coordinators, ensuring operational excellence across all L&D; lifecycle events, with particular focus on employee learning and training journeys.
What this job involves:
Lead and manage a team of L&D; coordinators, providing guidance, coaching, and performance management to ensure delivery excellence
Oversee the submission and tracking of learning programs, e-learnings, and learning journeys in Workday, ensuring data accuracy and resolving escalated discrepancies
Support onboarding initiatives by tracking employee and manager progress, creating weekly reports to monitor current joiner training requirements, collecting feedback about new hire orientation through surveys and focus groups and evaluating program effectiveness.
Prepare and present monthly operational performance deck to stakeholders,
showcasing key metrics, insights, and recommendations to drive strategic alignment and informed decision-making
Generate comprehensive training metrics reports including completion rates, participant satisfaction, and return on investment (ROI) through data extraction, analysis, and visualization to demonstrate business impact and support data-driven decision making.
Coordinate and optimize learning program operations including resource allocation, stakeholder management, process improvements, and quality assurance across all delivery formats
Oversee tactical learning program coordination including calendar management in Outlook, maintaining accurate learning records, tracking participant progress, facilitating stakeholder communications, and collecting participant feedback for continuous improvement
Provide technical and logístical support for all learning delivery formats including setting u
📌 Team Lead (Gurugram)
🏢 JLL
📍 Gurugram