Job Summary

Key Responsibilities

Booking & Reservations
- Manage villa bookings through OTA platforms, website, and direct inquiries.
- Respond promptly to booking requests and guest inquiries.
- Coordinate check-in and check-out schedules.
- Update booking calendars and maintain accurate reservation records.
- Handle booking modifications, cancellations, and payment confirmations.

Guest Relations
- Welcome guests and ensure a smooth check-in experience.
- Address guest concerns and resolve complaints professionally.
- Provide information about villa facilities and nearby attractions.
- Maintain high guest satisfaction and encourage positive reviews.

Villa Operations
- Oversee daily villa operations to ensure smooth functioning.
- Coordinate housekeeping schedules and quality inspections.
- Manage maintenance requests and coordinate repairs with vendors.
- Ensure villas are clean, fully stocked, and guest-ready.
- Monitor inventory of housekeeping supplies and guest amenities.

Team Coordination
- Supervise housekeeping, maintenance, and support staff.




- Prepare staff schedules and allocate daily tasks.
- Ensure service standards and operational procedures are followed.
- Conduct regular performance reviews and provide guidance.

Financial & Administrative Duties
- Maintain booking records and operational reports.
- Monitor occupancy and revenue performance.
- Handle invoices, vendor payments, and operational expenses.
- Prepare daily, weekly, and monthly reports for management.

Compliance & Safety
- Ensure compliance with company policies and hospitality standards.
- Maintain health, hygiene, and safety protocols.
- Ensure villas comply with local regulations and licensing requirements.

Required Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- 2-5 years of experience in villa management, hotel operations, hospitality, or property management.
- Proficiency in MS Office (Excel, Word,

📌 Villa Booking (Igatpuri)
🏢 Deziners Studio
📍 Igatpuri