Company: Escape2Explore Adventures
Location: Bangalore (Hybrid Work Mode)
Employment Type: Full time
About Us
Escape2Explore Adventures is one of Bangalore's leading adventure travel companies, offering trekking, camping, backpacking trips, corporate outings, school and college tours, customized holidays, and weekend getaways. Our mission is to deliver unforgettable travel experiences with exceptional customer service.
Job Summary
This is not a target-based role. All qualified leads are provided by the company. Attractive performance-based incentives are offered in addition to the fixed salary.
Key ResponsibilitiesSales Management
- Lead, mentor, and motivate the sales team to deliver exceptional customer service.
- Monitor daily sales activities and ensure timely follow-up on all assigned leads.
- Guide team members in handling customer objections and improving conversion rates.
- Conduct regular team meetings, coaching sessions, and performance reviews.
- Develop sales strategies to improve team productivity and customer satisfaction.
- Ensure adherence to company processes and quality standards.
Customer Sales
- Handle high-value customer inquiries and assist in closing bookings.
- Understand customer travel requirements and recommend suitable travel packages.
- Explain itineraries, pricing, inclusions, and travel policies.
- Prepare quotations and assist customers throughout the booking process.
- Coordinate with the operations team to ensure smooth trip execution.
- Build long-term customer relationships and encourage repeat bookings and referrals.
Reporting & Operations
- Maintain accurate records of leads, bookings, and sales performance in the CRM.
- Prepare daily, weekly, and monthly sales reports.
- Track lead response times and conversion performance.
- Collaborate with the marketing team to provide feedback on lead quality and campaign effectiveness.