Overview:
- Location: Hyderabad, India; Pune, India; Delhi, India; Bengaluru, India; Kolkata, India
- Salary: N/A

About Us:
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
- Job ID
- 2602090
- Category
- Technology
- Date posted
- 07/31/2026

Role Title: AVP, Contact Center Engineer (L11)

Company Overview:
Organizational Overview:
This role is part of the Infrastructure Services organization and will provide critical support for the Voice infrastructure platform at Synchrony. This role will report to our VP, Voice Infrastructure.

Role Summary/Purpose:
Key Responsibilities:




- Provide strategic direction for new technologies supporting Synchrony Contact Center and Unified Communication (UC) initiatives
- Responsibility to review and maintain the reliability and integrity of the enterprise voice platform
- Provide leadership and guidance for day to day operations within the voice workplace including change management
- Contributes toward design and support for third party integrations of the enterprise voice network, e.g. Integrated Voice Response, Call Recording, Automated Dialer, Computer Telephony Integrations, and complex Reporting Systems
- Assist in the development of company policies and procedures to support voice operations, security, and integrity
- Respond to complex voice and network challenges, both internally and externally
- Work with Interexchange and Local Exchange carriers to design, implement, and troubleshoot both SIP and TDM services
- Provide mentoring and support to other staff members
- Perform other

📌 Avp, Contact Center Engineer (Hyderabad)
🏢 Synchrony
📍 Hyderabad