Business Excellence Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Trade, Cash and Credit. The team mainly supports Business Operations by looking into Continuous Improvement Projects & Artificial Intelligence projects along with spreading the innovation culture
Position Purpose
Drive and institutionalize continuous‑improvement and artificial‑intelligence initiatives across Operations. Act as the Centre of expertise for CI/AI, guiding operational teams, establishing governance, and delivering transversal projects that enhance efficiency, data‑driven decision‑making and cost optimization
Responsibilities
Direct Responsibilities
< Strategic Alignment – Partner with local and global leadership to capture current operating models, identify improvement opportunities and define AI‑enabled use‑cases that meet business objectives.]
Project Delivery – Lead end‑to‑end transversal projects (process redesign, automation,
predictive analytics) from scoping, design and development through to testing, deployment and formal hand‑over to the owning operation.
Mentoring & Capability Building – Coach and up‑skill operations teams on Lean‑Six‑Sigma, Kaizen, Design‑Thinking and AI/ML fundamentals; develop training material, workshops and a community of practice.
Governance & Oversight – Establish a governance framework for CI/AI initiatives (stage‑gate reviews, KPI tracking, risk & compliance checks); maintain a central repository of project artefacts and lessons learned.
Continuous Improvement Culture – Promote a data‑driven, improvement mindset across Operations; organise hackathons, idea‑generation sessions and “quick‑win” sprints.
Stakeholder Management – Liaise with technical (Data Engineering, Architecture) and operational teams to ensure seamless integration of solutions into production environments.