Overall Purpose of the Job
The Head of HR, Delhi Site, is a strategic partner to the Site leadership team, driving people strategies that align with business goals. This role oversees all aspects of HR operations including talent acquisition, employee engagement, performance management, compensation & advantages, compliance, and organizational development. This role will ensure HR practices are aligned with labor laws and market expectations, while fostering a high-performance and inclusive culture.

Key Responsibilities:
Partner with leadership to shape and implement HR strategies that drive business growth for Delhi Site. Lead workforce planning and organizational design initiatives. Champion change management and fosters a strong organizational culture through targeted programs that align with strategic goals and support employee engagement, adaptability, and long-term success.

Talent Acquisition & Employer Branding

Establish and continuously refine recruitment, hiring, and onboarding frameworks, integrating industry best practices to drive scalability, consistency,



and long-term effectiveness. Develop metrics that enable data-driven decision-making and continuous improvement.
Lead end-to-end recruitment for all site roles (frontline, operations, and support functions) ensuring high-quality hires aligned with service culture.
Collaborate with Operations and Workforce Management to ensure right staffing levels and skills mix based on client and seasonal demand.
Build strong partnerships with educational institutions, and referral programs to maintain a steady talent pipeline.
Strengthen strategic sourcing capabilities by aligning recruitment efforts with workforce planning and business priorities. Ensure timely and targeted support for critical roles, including running assessments and evaluating talent pipelines.
Partner with hiring managers to design future-ready job descriptions, mapping competencies that align with evolving business needs and organizational goa

📌 Head of HR (Mumbai)
🏢 International Sos
📍 Mumbai