1. Handle inbound/outbound voice calls for international clients/customers
2. Resolve customer queries, complaints, and requests in a skilled and timely manner
3. Maintain quality standards and adhere to process guidelines set by the organization
4. Achieve individual and team performance targets (AHT, CSAT, quality scores)
5. Escalate unresolved issues to the appropriate team/department
6. Maintain accurate records of customer interactions in the system
7. Coordinate with cross-functional teams to ensure smooth customer experience
Required Skills:
1. Excellent verbal communication skills in English (international accent neutral preferred)
2. Prior experience in international voice process / customer service preferred
3. Strong listening and problem-solving abilities
4. Ability to work in rotational shifts
5. Basic computer proficiency
📌 IT Project Manager (Bengaluru)
🏢 Electrobrain modern technologies
📍 Bengaluru
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