LMS Administrator & Support SpecialistDepartment: Learning & Platform OperationsExperience: 4–6 yearsEmployment Type: Full-time1. Role SummaryWe are looking for an experienced Moodle LMS Administrator & Support Specialist to configure, maintain, and support our learning platform. The ideal candidate combines hands-on Moodle knowledge with PHP familiarity, strong troubleshooting ability, and reporting skills using Power BI. The role involves day-to-day platform administration, resolving user issues through a ticketing system, and coordinating with technical and business teams to ensure a smooth learning experience.2. Experience & Eligibility4–6 years of relevant experience in LMS administration, platform support, or a similar technical role.Bachelor’s degree in computer science, IT, or a related field (or equivalent practical experience).3. Required SkillsBasic Moodle features — practical knowledge of courses, users, roles, enrollments, activities, and site administration settings.PHP knowledge — ability to read, understand, and make basic modifications to PHP code, and work with Moodle plugins/customizations.Power BI basics — building simple dashboards and reports, connecting data sources, and visualizing learning data.Language skills — good communication in English and at least one additional language (e.G., Hindi or a regional language) to support diverse users.Troubleshooting skills — strong analytical ability to diagnose and resolve platform, access,



and configuration issues.Ticketing system knowledge — experience managing, tracking, and resolving user requests through a helpdesk/ticketing tool (e.G., Jira, Freshdesk, Zendesk).4. Good to HaveExposure to SCORM standards, SSO configuration, and LMS integrations.Familiarity with HTML/CSS, MySQL, or basic server administration.Experience in enterprise or corporate training environments.Key Responsibilities5. Platform AdministrationConfigure and manage courses, categories, users, roles, and enrollments in Moodle.Maintain site settings, plugins, and platform updates.Upload and manage learning content and activities.6. Technical Support & TroubleshootingDiagnosing and resolve platform, login, access, and configuration issues.Make basic PHP-level fixes and coordinate with developers for complex changes.Test new features and validate fixes before deployment.7. Ticketing & Issue ManagementLog, track, prioritize, and resolve user requests through the ticketing system.Maintain transparent records and timely updates on ticket status.Escalate unresolved or critical issues to the appropriate teams.8. Reporting & AnalyticsBuild and maintain reports and dashboards in Power BI.Generate learner-wise, course-wise, and completion reports.Validate data accuracy before sharing with stakeholders.9. Coordination & DocumentationWork with content, technical, and business teams to meet configuration requirements.Maintain documentation for configurations, fixes, and standard procedures.Support continuous improvement based on user feedback.

📌 Information Technology Support Engineer (Lucknow)
🏢 HCLTech
📍 Lucknow