Overview:

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.

Job Title: Senior Service Now Engineer

Work Location: Remote

Job Type: Temporary Assignment

Work Type: Remote

Job Description:

- The Client is looking for a tenacious Senior Service Now Engineer organization in Gurgaon, India.
- This role demands a comprehensive knowledge of Service Now modules, exceptional problem-solving skills, and the capability to collaborate effectively with cross-functional teams.
- If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

What you'll do:

- Manage daily administration of the Service Now platform, includes routine maintenance, patching, and upgrades.
- Develop reliable and scalable applications, workflows, and overall automation, streamlining processes, improving experience, enhancing productivity, and enforcing data hygiene.
- Implement and manage integrations with third-party systems.
- Improve development capabilities, when possible, to accelerate demand delivery while not compromising quality and experience.
- Apply thought leadership to understand dependencies, maintain security, and ensure performance and stability.
- Maintain instance health by adhering to and carrying out Service Now best practices through configuration and development, leveraging OOTB features, capabilities,



and configurations wherever possible.
- Promote continuous improvement and implement platform performance optimization strategies to ensure maximum efficiency.
- Maintain compliance and strive for swift controlled adoption of platform upgrades, patches, and hotfixes.
- Implement reports and dashboards as needed
- Build and maintain technical design and configuration documentation.
- Provide mentoring through example and knowledge sharing.

What you'll have:

- To be successful in the role, you must possess the following skills
- Around 8 years of software development experience, with at least 3 years Service Now Platform/Product development and implementation experience including Java Script and XML.
- Experience in REST/SOAP APIs.
- Experience in Virtual Agent and Gen AI capabilities.
- Experience with Service Now Platform Products: ITSM, ITAM/HAM/SAM, CSM, ITOM
- Experience with Scoped/Custom Applications, Integration Hub, and Flow Designer.
- Experience planning and executing Service Now Platform upgrades and cloning.
- Bachelor’s degree in computer science, Computer Engineering, or other related fields or equivalent professional experience.
- Service Now Certifications (on latest supported version): Application Developer, Certified System Administrator

Tek Wissen® Group is an equal prospect employer supporting workforce diversity.

📌 Senior ServiceNow Engineer (India)
🏢 Tekwissen India
📍 India