Lead Project Manager – CCaaS Transformation / Genesys Migration We are looking for an experienced
Lead Project Manager
with
4–5+ years of project/programme leadership experience
to drive complex
Transformation and CCaaS migration initiatives
in a large global organization. Key Responsibilities Lead end-to-end
CCaaS Transformation and Genesys migration
projects. Manage project planning, timelines, resources, dependencies, risks and issues. Drive
cutover, migration, implementation and hypercare
activities. Coordinate with multiple
cross-functional and geographically distributed teams . Manage stakeholders, governance, reporting and senior management communication. Ensure successful delivery within agreed scope, timelines and quality. Drive transformation initiatives within a structured programme/project setting. Must-Have Skills 4–5+ years of experience as a
Project Manager / Project Lead .



Robust
Transformation Project Management
experience. Hands-on
CCaaS migration
experience. Mandatory
Genesys Migration
experience. Experience in
resource planning, risk mitigation, cutover and hypercare . Experience working in large global/enterprise organizations. Strong stakeholder and cross-functional team management skills. Good understanding of the
Contact Centre domain . Good to Have Genesys Cloud
experience. Chatbot / Voicebot exposure. NLU, LLM / GenAI
knowledge. Experience with
RM Chat / Whats App . Customer Interaction (C&I;) domain experience. Location:
Mumbai/Pune/Hyderabad/Bangalore/Delhi Experience:
4–5+ Years Role:
Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager (Bengaluru)
🏢 Terra Technology Circle Consulting Private
📍 Bengaluru