Job Description Job Description Key Responsibilities Implementation & Configuration:
Lead end-to-end implementation lifecycle (requirements gathering, design, build, test, deploy) for Oracle Sales Cloud (CX Sales) and Oracle Service Cloud (B2B/B2C Service). Redwood Experience Design:
Re-architect and configure existing Oracle CX applications using the contemporary Oracle Redwood UX framework, Visual Builder Studio (VBS), and Express Studio. Solution Architecture:
Analyze business processes to design scalable, best-practice solutions spanning lead-to-opportunity management, service request management, knowledge bases, and omnichannel routing. Integrations & Customizations:
Design and support integrations between Oracle CX modules and external ERP, CRM, or third-party platforms using Oracle Integration Cloud (OIC) or REST/SOAP APIs. Testing & Support:
Lead User Acceptance Testing (UAT), address complex technical issues, and provide ongoing L2/L3 application maintenance and enhancement support. Stakeholder Management:
Collaborate with cross-functional business leads, functional team members, and client architects to translate complex requirements into technical specifications.

📌 Oracle Sales Cloud & Service Cloud Consultant (India)
🏢 Jade Global
📍 India