Customer Success — Ask Cruz (Remote) GFC Intelligence

About the role Ask Cruz is an AI operating system for industrial and distribution businesses, live with clients like 3GM Steel and Sabre Alloys. We're hiring a Customer Success Manager to own the relationship after the deal closes — making sure clients actually adopt Ask Cruz, get value fast, and renew.

At this stage, retention and expansion are as important to our growth as new sales, so this is a high-ownership seat, not a support-ticket role.

What you'll do

- Own onboarding for new Ask Cruz clients — get them live, adopted, and seeing value quickly
- Build and maintain relationships with client stakeholders post-sale, from day-to-day users to decision-makers
- Monitor account health, usage, and satisfaction, and flag churn risk early
- Run regular check-ins and business reviews, translating client feedback into product and account priorities
- Coordinate with the founder and product team on escalations, feature requests, and renewal/expansion conversations




- Maintain accurate account records — status, open issues, renewal dates, expansion opportunities

What we're looking for

- 2+ years in customer success, account management, or client-facing roles for a B2B/SaaS or software product
- Comfortable owning a client relationship end-to-end, not just responding to tickets
- Robust written and verbal communication — you'll be the primary voice clients hear between sales and support
- Organized and proactive — you catch account risk before it becomes a churn conversation
- Comfortable in a fast-moving, early-stage environment with a small client base where every account matters

Nice to have

- Experience with industrial, manufacturing, or distribution clients
- Familiarity with ERP or operational software implementations
- Comfortable working directly with AI tools as part of daily workflow
- Compensation ₹50,000–₹1,00,000/month

📌 Customer Success (Bengaluru)
🏢 Ask Cruz
📍 Bengaluru