We are looking for an

Enterprise Technical Support Engineer

with strong hands-on experience in

Microsoft 365 administration, Windows administration, Active Directory, Entra ID (Azure AD), and enterprise end-user support .The ideal candidate will have experience working in a

Managed Services / MSP or multi-tenant environment , supporting multiple customer environments while maintaining strong SLA, troubleshooting, and customer service standards.

Key Responsibilities:

Provide L1/L2 support for

Microsoft 365, Windows, Active Directory and Entra ID .Troubleshoot

Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 applications .Manage and troubleshoot user accounts, authentication, permissions and access issues.Provide hands-on support for

Windows desktops/laptops, hardware, peripherals and business applications .Troubleshoot basic

LAN, Wi-Fi, DNS and DHCP

connectivity issues.Support endpoint management activities using

Microsoft Intune ; exposure to Autopilot is an advantage.Manage incidents and service requests in an

ITSM environment , ensuring SLA adherence and accurate documentation.Work across

multiple customer/tenant environments ,



adapting to different technologies, configurations and support processes.Collaborate with internal technical teams and customer stakeholders for issue resolution and escalation.Contribute to knowledge articles, SOPs and continuous improvement initiatives.

Required Skills:

3+ years of experience in

Enterprise IT Support / EUC / Technical Support / Managed Services .Bachelor’s degree

in IT, Computer Science, Engineering, or a related field; equivalent relevant experience may be considered.Robust hands-on experience in

Microsoft 365 Administration .Good knowledge of

Windows Administration .Hands-on experience with

Active Directory and Entra ID (Azure AD) .Strong

end-user, hardware and software troubleshooting

experience.Working knowledge of

Intune, networking and ITSM/Incident Management .Excellent communication and customer-handling skills.Experience supporting

US/global users or multi-tenant environments

is highly preferred.Good to Have:

ITIL, Microsoft certifications, ServiceNow, Intune/Autopilot experience.

📌 Desktop Support Engineer (Mumbai)
🏢 Surya Technologies
📍 Mumbai