Job DescriptionJob DescriptionKey ResponsibilitiesImplementation & Configuration:

Lead end-to-end implementation lifecycle (requirements gathering, design, build, test, deploy) for Oracle Sales Cloud (CX Sales) and Oracle Service Cloud (B2B/B2C Service).Redwood Experience Design:

Re-architect and configure existing Oracle CX applications using the modern Oracle Redwood UX framework, Visual Builder Studio (VBS), and Express Studio.Solution Architecture:

Analyze business processes to design scalable, best-practice solutions spanning lead-to-prospect management, service request management, knowledge bases, and omnichannel routing.Integrations & Customizations:

Design and support integrations between Oracle CX modules and external ERP, CRM, or third-party platforms using Oracle Integration Cloud (OIC) or REST/SOAP APIs.Testing & Support:

Lead User Acceptance Testing (UAT), address complex technical issues, and provide ongoing L2/L3 application maintenance and enhancement support.Stakeholder Management:

Collaborate with cross-functional business leads, functional team members, and client architects to translate complex requirements into technical specifications.

📌 Oracle Sales Cloud & Service Cloud Consultant (Mumbai)
🏢 Jade Global
📍 Mumbai