Job DescriptionThe ideal candidate will be a seasoned software engineer who is effective, accurate and has a friendly approach to deliver support services to our Software clients.Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and SurveillanceFunctional Area – Customer SuccessRole – Executive – Software SupportEmployment Type - Permanent Job, Full TimeWork location – Ahmedabad [Prahaladnagar]Client Visit – OccasionallyShift – Regular Day Shift

Job RoleHandling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support.tWorking closely with L1 level support team and development team to identify and troubleshoot reported issue.Analyze and debug issue that has been reported by customerIdentification and escalation of issues to appropriate team for urgent attention.Responsible for database support, troubleshooting the problems by writing SQL queries,



deploy new patches on UAT and production server at IIS serverEnsure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.Escalate unresolved queries to respective departments for accurate redressal.

RequirementsRequired SkillsEducation Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.4+ Years experience in Software - Customer Success / Support Domain.Strong analytical and problem solving skills within SLAExperience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.Experience of MS Desktop and Servers/Services along with knowledge of IIS and their troubleshooting.Hands on different CLI and remote access tools.Good knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errorsDocumentation on KB and basic training materialBasic knowledge on Incident Management, Problem Management as well as Change RequestBe a team member, work under pressure and can manage team upto 5 members

📌 Application Support Engineer (Mumbai)
🏢 Spectra Technovision India
📍 Mumbai