Remote: Hybrid
Job Description – Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity)PositionTechnical Program Manager – SAP, Enterprise IT Systems & CybersecurityDepartment:Technology / Digital TransformationReports To:Head of Enterprise/ DirectorLocation:Pune / BangaloreRole SummaryWe are seeking an experiencedTechnical Program Managerto lead cross-functional enterprise technology programs acrossSAP, Enterprise IT Systems, Cybersecurity, Digital Platforms, APIs, and Customer Experience (CX) .The role will own end-to-end program delivery—from strategy, planning, governance, execution, deployment, stakeholder management, and operational excellence—ensuring business value is delivered through technology while maintaining security, compliance, and customer experience.This position requires someone who can work equally well with Business Leaders, SAP Consultants, Enterprise Architects, Cybersecurity teams, Software Engineering, Infrastructure, Customer Support, and Executive Leadership.Key Responsibilities1. Program ManagementOwn multiple enterprise technology programs simultaneously.Define program roadmap, milestones, deliverables, budgets, and timelines.Develop integrated project plans across SAP, IT applications, Cybersecurity, APIs, CRM, and Digital platforms.Drive weekly governance meetings with all stakeholders.Manage dependencies across technology teams.Monitor program health using KPI dashboards.Escalate risks and blockers proactively.Ensure timely delivery within scope, schedule, and budget.2. SAP Program ManagementLead SAP implementation and enhancement programs includingSAP S/4 HANASAP ECCSAP FICOSAP MMSAP SDSAP PPSAP PMSAP QMSAP SuccessFactorsSAP BTP IntegrationResponsibilities includeBusiness requirement gatheringFunctional workshopsIntegration planningSIT/UAT planningCutover planningHypercare managementProduction deploymentVendor coordinationSAP release governanceChange Request managementSAP transport approvals3.
Enterprise IT SystemsManage enterprise applications such asCRMERPPLMHRMSService ManagementTicketing SystemsIdentity ManagementDocument ManagementAPI GatewayMiddleware PlatformsResponsibilitiesSystem integrationApplication modernizationBusiness process automationAPI lifecycle managementVendor managementSLA trackingSystem performance review4. Cybersecurity Program ManagementCoordinate cybersecurity initiatives across the organization.Programs includeVulnerability ManagementPenetration TestingSecurity AuditsISO 27001SOC2NISTEndpoint SecurityIAMNetwork SecurityCloud SecuritySecurity Incident ManagementDisaster RecoveryBusiness ContinuityResponsibilitiesTrack remediation actionsReview security risksCoordinate security assessmentsEnsure audit readinessManage security complianceDrive cyber awareness programs5. Customer Experience (CX)Act as technology representative for improving customer experience.ResponsibilitiesImprove digital customer journeyReduce customer issues through automationImprove service response timeLead Voice of Customer initiativesImprove portal usabilityDrive API performance improvementsImprove customer onboarding experienceEnhance support processesMeasure Customer Satisfaction (CSAT)Improve Net Promoter Score (NPS)Day-to-Day ActivitiesDailyReview program dashboardsTrack SAP implementation progressMonitor production issuesReview cybersecurity incidentsAttend stand-up meetingsCoordinate vendor activitiesReview risks and blockersSupport business escalationsReview customer-impacting issuesTrack action itemsUpdate leadership dashboardsWeeklyConduct Steering Committee meetingsReview milestone completionRisk review with leadershipResource planningCapacity planningReview release readinessConduct customer experience reviewReview SLA performanceExecutive reportingMonthlyProgram health assessmentBudget reviewPortfolio governanceExecutive presentationsVendor performance reviewAudit compliance reviewSecurity maturity reviewCustomer KPI reviewLessons Learned workshopContinuous Improvement planningProgram GovernanceResponsible forRAID LogExecutive Status ReportsSteering CommitteeChange Control BoardProgram Financial TrackingResource PlanningPortfolio DashboardDependency ManagementScope ManagementExecutive CommunicationStakeholder ManagementWork closely withCTO, Product ManagersVP (Mobility, Product, Energy, Engineering)Business Heads (Customer Head, IT Head , Cybersecurity Head)SAP Functional Teams, SAP Technical TeamsEnterprise Architects, DevOps, Cloud Engineers, System IntegratorsInfrastructure TeamsSecurity EngineersCustomer Success TeamsFinance, Procurement, External VendorsTechnical KnowledgeSAPSAP S/4 HANASAP ECCSAP SDSAP MMSAP FICOSAP PPSAP PMSAP QMSAP SuccessFactorsSAP BTPEnterprise ApplicationsCRMPLMServiceNowJiraConfluenceAzure DevOpsPower BIMicrosoft 365IntegrationREST APIsSOAPMiddlewareSAP PI/POSAP CPIEvent-driven ArchitectureAPI GatewayCloudAzureAWSGoogle CloudCybersecurityISO 27001SOC2NISTIAMSIEMVulnerability ManagementSecurity MonitoringEndpoint ProtectionCloud SecurityRequired SkillsStrong Program ManagementEnterprise Architecture understandingSAP implementation experienceIT Infrastructure knowledgeCybersecurity governanceExecutive stakeholder managementVendor managementRisk managementBudget managementExcellent communicationNegotiation skillsLeadership skillsAnalytical thinkingProblem-solving capabilityExperience10–15+ years in Technology Program Management5+ years leading SAP implementation programsExperience managing enterprise IT transformation initiativesExperience in cybersecurity governance and compliance programsExperience managing cross-functional global teamsExperience in Agile, Waterfall, and Hybrid delivery modelsExperience working with executive leadership and steering committeesEducation & CertificationsEducationBachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's preferred).Preferred CertificationsPMP / PgMP / PRINCE2 PractitionerSAP Certification (preferred)ITIL Foundation, CISSP, CISM, or ISO 27001 Lead Implementer (preferred)
📌 Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity) (Mumbai)
🏢 SPIRO
📍 Mumbai