31 Aug
|
7-Eleven Global Solution Center – India
|
Mumbai
31 Aug
7-Eleven Global Solution Center – India
Mumbai
Job Title: Specialist - TSCLocation: BangaloreExperience: 1 to 5 years in Global Service DeskRole Purpose:
Provide high-quality support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.
Key Responsibilities:• Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.• Understand and resolve customer issues within defined SLAs.• Escalate complex issues to senior specialists/team leads when needed.• Document interactions accurately in the CRM system.• Meet KPIs: first contact resolution, response time, quality score, and CSAT.• Adhere to shift schedules, especially during US business hours (night shift).
📌 Global Service desk/ Technical support (Mumbai)
🏢 7-Eleven Global Solution Center – India
📍 Mumbai