Job Type: Full-time

ServiceMax AdministratorLocation:RemoteExperience:2–4 YearsEmployment Type:Full-TimePosition SummaryWe are looking for aServiceMax Administratorto manage the day-to-day administration, configuration, and production support of the organization's ServiceMax platform. The role will work closely with IT Business Analysts, developers, and application leads to implement approved enhancements, resolve production issues, and ensure the platform remains secure, stable, and aligned with business requirements.Key ResponsibilitiesAdminister and support theServiceMax and Salesforce platforms , including user accounts, security, and system configuration.Configure and maintainSFMs, Wizards, Salesforce Flows, Lightning pages, Objects, and application settings .Manage users, roles, profiles, permission sets, and security assignments.Investigate, troubleshoot, and resolveproduction incidents and application issues .Translate functional requirements into approved ServiceMax/Salesforce configurations.Collaborate with developers during solution design, testing, deployment, and release activities.Assist withServiceMax upgrades, regression testing, and release validation .Create and maintainreports and dashboardsfor business and operational requirements.Support data imports, exports, data validation,



and data quality activities.Monitor application performance and identify opportunities for process and configuration improvements.Maintain technical documentation, configuration records, and knowledge articles.Coordinate withPTC ServiceMax and Salesforce Supportfor vendor-related issues.Follow IT governance, security, change management, and documentation standards.Required Skills1–2+ years of hands-on experience inServiceMax Administration .Experience withSalesforce Administration .Strong knowledge of Salesforce security concepts includingUsers, Roles, Profiles, and Permission Sets .Hands-on experience configuringServiceMax/Salesforce applications .Experience withSFMs, Wizards, Salesforce Flow, Objects, and Lightning Experience .Experience inproduction support and application troubleshooting .Good understanding ofReports, Dashboards, and Data Management .Strong analytical and problem-solving skills.Positive written and verbal communication skills.Ability to work effectively with global teams and manage multiple priorities.Preferred QualificationsServiceMax Core Certified Administratorcertification.Salesforce Certified Administratorcertification.Experience supportingServiceMax Field Service Management (FSM)implementations.Experience with Salesforce Flow configuration.Knowledge of application testing, release management, and change control.Basic understanding ofREST APIs and enterprise integrations .Experience working inAgile/Scrumenvironments.

📌 SERVICEMAX ADMINISTRATOR (Mumbai)
🏢 Vaisesika
📍 Mumbai