The SAP S/4HANA Functional Support Consultant is responsible for resolving functional issues escalated from the Level 1 Support team. The role focuses on detailed functional analysis, SAP configuration, root cause analysis, testing, minor enhancements, and ensuring stable business operations. The consultant collaborates closely with business users, SAP Basis, ABAP developers, and integration teams.

Key ResponsibilitiesIncident & Problem ManagementResolve functional incidents escalated from Level 1 Support.Perform detailed root cause analysis (RCA) for recurring issues.Prioritize incidents based on business criticality and SLA commitments.Coordinate with Level 3 support when advanced expertise is required.Maintain complete documentation of incident resolution activities.Functional ConfigurationPerform approved configuration changes within assigned SAP modules.Validate business requirements and recommend SAP standard solutions.Maintain configuration documentation.Support organizational structure updates and master data corrections.Change & Enhancement SupportPrepare Functional Specifications (FS) for minor enhancements.Review Technical Specifications prepared by ABAP developers.Coordinate development, testing,



and deployment activities.Execute functional testing and support User Acceptance Testing (UAT).Validate transports before production deployment.Business Process SupportSupport end-to-end business processes across assigned SAP modules.Assist business users with process improvements and issue resolution.Ensure compliance with SAP best practices.Integration SupportSupport functional issues related to integrations with:SAP FioriSalesforce CRMDarwin HRMSTrackWise Digital eQMSThird-party applicationsDocumentationMaintain Functional Design Documents.Prepare Root Cause Analysis reports.Update Knowledge Base articles.Maintain Standard Operating Procedures (SOPs).Continuous ImprovementIdentify recurring issues and implement preventive actions.Recommend process optimization opportunities.Participate in regression testing during upgrades and support packs.Required Functional KnowledgeStrong expertise in one or more SAP S/4HANA modules:FI / COMMSDPPQMPMEWM /WMTechnical KnowledgeSAP S/4HANA ConfigurationSAP FioriBusiness PartnerOrganizational StructuresOutput ManagementWorkflowIDocs and InterfacesBasic ABAP debuggingTransport ManagementRequired SkillsStrong analytical and troubleshooting skillsFunctional configuration expertiseIncident and problem managementDocumentation skillsStakeholder managementEffective communicationKey Performance Indicators (KPIs)SLA ComplianceMean Time to Resolution (MTTR)Root Cause Analysis CompletionChange Success RateUser SatisfactionReduction in Repeat IncidentsExperience : 4–8 years of SAP Functional experience, including at least 2–3 years supporting SAP S/4HANA in a production setting.

📌 SAP S/4HANA Functional Support Consultant (Mumbai)
🏢 Concept Medical
📍 Mumbai