Role - Automation Tools SMEYears of Experience - 8 to 12 yearsLocation - Bangalore

Key Responsibilities:Key ResponsibilitiesEUC Tools Architecture & StrategyOwn the

architecture, standards, and technical roadma p for EUC toolsAlign tooling strategy with

Digital Workplace, Manufacturing IT, and Cyber Security principle s.Evaluate, design, and onboard EUC tools with a focus on

business value, scalability, and securit y

.Nexthink Digital Employee Experience (Primary Responsibility)Design and operat e Nexthink architectu re (Collectors, Engines, Portal, Campaigns).Creat e real‑time dashboards and experience scor es to monitor:Endpoint performanceLogin and application experienceStability issues impacting production and engineering usersDevelo p Nexthink campaig ns for:Proactive remediationAutomated fixesUser engagement and notificationsIntegrate Nexthink wit h ITSM platforms (ServiceNow or equivalen t

).BeyondTrust / Bomgar Secure Remote SupportImplement and mana ge BeyondTrust (Bomg ar) for secure remote support at sites.Configure:Secure session access (attended/unattended)Jump clientsCredential injectionSession recording and audit logsEnab le secure vendor and third‑party acc ess in compliance with security polici

es.Proactive,



Preventive & Automation‑First OperationsDr ive shift‑left operations and preventive maintenance mo dels.Leverage EUC telemetry and automationto:Reduce incident volumesImprove Mean Time to Resolution (MTTR)Improve Service Desk efficiencyPartner with Service Desk and Field Support teams to exp and self‑healing capabili t

ies.Integration with EUC & Security EcosystemIntegrate EUC toolswith:Intune / SCCM / Co‑ManagementMicrosoft Defender / EDR platformsEntra ID (Azure AD)AVD / VDI where applicableEnsure alignment

with Zero Trust security archite c

ture.Governance, Risk & ComplianceEnsure adherence to:internal security and IT policiesData privacy and audit requirementsMai ntain logs, reports, and ev idence for audits and compliance reviews.Participa te in risk assessments and control vali dation related to EUC

tools.Vendor, Stakeholder & Knowledge Management Act as technical interface to tool

vendors.Support license optimization, renewals, and cost governance.Create and maintain:Architecture documentsSOPs / runbooksKT and reverse‑KT materialsEnsure tool knowle dge is industrialized and not person‑de p

endent.Mandatory Technical Skills Nexthink (Experience Scoring, Campaigns, Dashboards, Integrations)BeyondTrust

/ Bomgar (Remote Support, Privileged RemoteAccess)Windows Endpoints (Windows 10 / Windows 11)ITSM integration (ServiceNow or equivalent)Solid troubleshooting and analytica

l skillsPreferred / Good‑to‑Have SkillsMicrosoft Intune, SCCM, Co‑ManagementDigital Experience Monitoring (DEM / DEX tools)PowerShell and automationscriptingEndpoint Security (Defender, EDR)Manufacturing / Factory ITexposureMicrosoft 365 and Entra ID in

tegration

📌 Automation Tools SME (Mumbai)
🏢 TCS
📍 Mumbai