Remote: Hybrid

Job Title: IT Automation EngineerExperience: 4 - 7 YearsLocation: Bangalore / Hybrid (3 days work from office)Shift: 6 PM - 3 AMRole SummaryWe are seeking a highly skilled IT Automation Engineer to design, build, and operate intelligent automation solutions across IT Operations and enterprise processes. The role focuses on knowledge around agentic automation, AI/ML-driven decisioning and strong experience on end-to-end orchestration using platforms such as ServiceNow, Power Automate, and custom agentic frameworks. The ideal candidate blends strong scripting and integration skills with process thinking, enabling autonomous or semi-autonomous workflows that reduce manual effort, improve reliability, and accelerate resolution.Key ResponsibilitiesPlatform & ToolingDevelop advanced automations using ServiceNow (Flow Designer, IntegrationHub, Script Includes, Business Rules).Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.Create and extend custom agentic platforms using Python/Node.js-based frameworks.Integrate with monitoring tools, ticketing systems, cloud platforms, and enterprise applications.Scripting & IntegrationsDevelop automation scripts using Python, JavaScript, PowerShell, or Bash.Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.Handle authentication mechanisms (OAuth, tokens, certificates).Ensure idempotency, error handling,



retries and observability in automations.Process Automation & OptimizationAnalyze IT and business processes to identify automation opportunities.Translate manual SOPs and runbooks into digital and agentic runbooks.Drive process standardization before automation.Measure automation effectiveness (MTTR reduction, effort saved, success rate).Governance, Reliability & SecurityImplement logging, monitoring, and alerting for automation flows.Ensure compliance with security, access control, and audit requirements.Maintain version control, CI/CD pipelines, and workplace promotion strategies.Define automation guardrails, rollback strategies, and kill-switch mechanisms.Required Skills & ExperienceCore Skills4–6 years of experience in IT automation, orchestration or platform engineering.Strong hands-on experience with ServiceNow automation and integrations.Experience with Power Automate / Logic Apps for enterprise workflows.Proficiency in Python and/or JavaScript for automation and agent logic.Agentic & AI/MLKnowledge on agent-based automation or AI-driven workflows.Understanding of LLMs, ML models, prompt orchestration and tool calling.Knowledge on integrating AI services (Azure AI, OpenAI APIs, or similar).Integration & SystemsStrong API integration experience across ITSM, monitoring, cloud, and SaaS tools.Familiarity with cloud platforms (Azure/AWS/GCP) and event-driven architectures.Experience automating across hybrid environments.Preferred / Nice to HaveKnowledge of AIOps, monitoring automation, and incident remediation.Experience with ServiceNow IRM, ITOM, or CSM modules.Exposure to RPA tools alongside API-based automation.DevOps experience (Git, pipelines, IaC concepts).

📌 IT Automation Engineer (Mumbai)
🏢 Ascendion
📍 Mumbai