Shift Ahead requires a capable handson Systems Administrator for its client operations to work independently . Excellent communication is mandatory and immediate joining will be required Experience - 4 to 8 years (hands on experience)
US shifts (6:30pm IST onwards)

Willing to join immediately

Location: Remote Working

Department : IT

The Systems Administrator will manage and maintain the organization's hybrid cloud infrastructure, seamlessly integrating on-premises systems with Microsoft Office 365, Azure, and Microsoft Defender. This role includes managing multiple tenants to ensure smooth operation and security across all environments, understanding and optimizing various billing plans to manage and reduce costs, handling tickets and documentation, and providing Tier 3 support

The ideal candidate will have a robust understanding of hybrid cloud systems, robust organizational skills, and the ability to provide high-level technical support and solutions while effectively communicating and collaborating with team members.

Preference will be given to candidates who have experience working in middle to large enterprise environments

Microsoft 365 (Office 365) Administration

Administer Microsoft 365 services (Exchange Online, Share Point, Teams, One Drive, Intune, and related applications
Provision accounts and manage licenses and group membership
Configure and enforce Microsoft 365 security settings and policie
Provide remote administration for Exchange Online, Share Point Online, and on-prem Active Directory/Azure AD (as applicable)
Design and maintain core components (virtual networks, virtual machines, storage, and identity integrations
Track performance and utilization; Microsoft Defender
Configure and maintain Microsoft Defender for endpoint protectio
Perform vulnerability reviews and coordinate remediation with IT and business stakeholder
Minimize downtime and data loss; Migrate mailboxes, shared mailboxes, public folders, and related user configurations
Share Point Administration




Build and administer Share Point Online sites, information architecture, and permissions/access control
Resolve Share Point incidents and service requests; Hybrid Environment Management
Operate and improve hybrid connectivity between on-premises systems and Microsoft cloud services
Maintain secure communication and data flow across on-prem and cloud platforms
Manage and validate Microsoft 365 and Azure licensing/billing plan
Maintain clear, accurate documentation for changes, incidents, procedures, and configuration
Jira experience is preferred but not require
Handle escalated (Tier 3) requests and complex troubleshooting across the Microsoft stack
Own assigned tickets through resolution, including root-cause analysis and prevention recommendations
Maintain system documentation, standards, and IT policies
Provide technical guidance and occasional training to end users and Tier 1/2 staff
Partner with IT peers to solve cross-functional issues and deliver improvements
Participate in on-call rotations and respond to priority incident
Keep current on cloud and security capabilities; Maintain system documentation and IT policies
Provide technical support and training to end-user
Collaborate with other IT team members to resolve complex issues
Participate in on-call rotations and respond to emergencies as needed

Keep abreast of the latest developments in cloud technology and recommend improvements

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent experience
Preferred professional certifications such as Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified preferred

Microsoft Certified: Exchange Online or Share Point Online certification preferred

Proven experience with O365, Azure, Microsoft Defender, and email migration processes
Strong understanding of cloud security best practice

Strong English communication and interpersonal skills

Experience with scripting languages such as Power Shell
# Familiarity with other cloud platforms and services

# Knowledge of network administration and troubleshooting

📌 Senior System Administrator, Linux, AWS (Mumbai)
🏢 Shift Ahead Technologies
📍 Mumbai