EXL Digital

EXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence/Agentic AI, Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.

Essential Functions
Leading various phases throughout digital projects from the strategy and planning mode, through to design/delivery mode and finally run mode
Responsible for Diagnostic to Solution Proposal creation for Digital projects
Responsible for maintaining Governance and reporting on projects to Business units, Leadership, clients
Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
Providing transformation solutions and roadmaps for current deals / pursuits

Contribution of creation of showcase content, though leadership white papers, collaterals

Primary Internal Interactions
Client Leadership team
Business and Account Leadership
Data Science Teams
Analytics
Products and Platforms
Quality & Process Excellence
Operations SME’s & Supervisors
RFXand deal team
Client Management team

Other enabling functions on need basis

Skills
Technical Skills
Developing Automation Strategy and digital Roadmap including AI/ML led solutions, Intelligent Automation and workflows
Manage solution design, development and improvement processes ensuring they are well maintained and communicated
Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook




Proficient with MS-VISIO for flowcharting/process mapping software
Experience of packaging and showcasing capabilities and solutions
Soft skills (Desired)
Good Interpersonal skills
Good written and oral Communication
Ambitious individual who can work in ambiguity and under his/her own direction towards agreed targets/goals and with creative approach to work
Ability to influence people internal/external customers, Operations and Finance partners
Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
Strong Presentation skills
Multi-tasking and prioritizing ability
Project management skills to drive improvement projects / initiatives
Soft Skills (Minimum)
Strategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates an intellectually agile and analytical approach and thought process
Is a brand ambassador
Conformance to policies / compliances with auditing skills and eye for details
Problem solving skills

Ability to resolve conflicts constructively and lead in a continually challenging environment

Education / Professional Requirements

Preferred qualifications MBA, BE/BTECH, Experience with Digital Transformation, Solution Designing, RFP/RFX solutions is highly preferred

Work Experience and Additional Requirements
10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
Proven ability to drive a solution from start to finish (project management certifications are a plus)
Experience in Insurance/BFSI domain will be given strong preference
Experience of packaging and showcasing capabilities and solutions

Ability to travel as required domestically and / or internationally

📌 AVP- Digital Transformation (Insurance domain) (Noida)
🏢 EXL
📍 Noida