Must Have SkillsServiceNow Customer Service Management (CSM)Case ManagementCustomer PortalKnowledge ManagementAgent Workspace / Configurable WorkspaceFlow DesignerBusiness RulesREST/SOAP API IntegrationsServiceNow Development & CustomizationKey ResponsibilitiesEnd-to-end CSM implementationsEnhancements and support activitiesWorkflow customizationStakeholder interactionsTesting and deployments