Job Title: ServiceNow ArchitectWork Location: BangaloreMode Of Work: HybridExperience: 9+ YearsNotice Period: Immediate to Max 15 daysMandatory Skills: ServiceNow Architecture, ITSM, CMDBNumber of Interview Rounds: 3 levels

As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable.

As an Architect you will be responsible forDesign and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution deliveryLead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architecturesPartner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementationsDesign and oversee integrations between ServiceNow modules and other systemsProvide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challengesEstablish and enforce ServiceNow development standards,



coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approachesIdentify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainableAdvise leadership on strategic platform capabilities, technical direction, and roadmap planningThis role requires a collaborative mindset and the ability to build strong relationships across teamsKnowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus

What we are looking forServiceNow Certified Master Architect (CMA) certification8+ years of experience in IT service management and enterprise architecture5+ years of hands-on experience implementing and customizing ServiceNow solutionsExperience with WSD and HSE modules desirableProven experience architecting complex, multi-instance ServiceNow environmentDemonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware technologies.Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practicesExceptional verbal and written communication skills, able to interact with all levels in the organizationComfortable with constantly evolving and changing priorities, enjoys recent challengesExperience with business analysis or functional real estate knowledge in the professional services industry a plus

📌 ServiceNow Architect (Mumbai)
🏢 NAM Info
📍 Mumbai