Senior Operations Specialist – Onboarding & Client/Consultant SuccessRemoteEmployment Type:

Full-TimeAbout the RolePeterson Technology Partners (PTP) is looking for a

Senior Operations Specialist

to support and strengthen our onboarding and client/consultant success operations.This role will work closely with our existing operations team and play an important role in ensuring a smooth experience for both

clients and consultants

throughout the onboarding and engagement lifecycle.The ideal candidate is highly organized, proactive, and relationship-focused, with strong communication skills and the ability to take ownership of issues from start to resolution.What You'll DoManage and coordinate the end-to-end onboarding process for consultantsServe as a key point of contact for consultants throughout their engagementCommunicate regularly with clients to understand requirements, resolve issues, and ensure satisfactionBuild and maintain strong professional relationships with clients, consultants, and internal teamsCoordinate onboarding documentation, compliance requirements, background checks, timesheets, and other operational activitiesAddress consultant questions and concerns and ensure timely resolutionProactively identify potential issues and take ownership before they impact the client or consultant experiencePartner with recruiting, sales, HR, payroll, and operations teams to ensure seamless executionMaintain accurate records and ensure all onboarding and engagement processes are completed on timeIdentify opportunities to improve workflows, communication,



and the overall client and consultant experienceSupport the operations team with day-to-day activities and help manage workload across the functionWhat We're Looking For4+ years of experience in

operations, onboarding, client success, consultant management, staffing operations, or workforce managementExperience working with

IT staffing, technology services, consulting, or professional services

is preferredStrong client-facing and relationship management skillsExcellent verbal and written communicationStrong ownership and problem-solving abilityHighly organized with robust attention to detailAbility to manage multiple priorities and work effectively in a fast-paced environmentComfortable communicating with clients and consultants on a regular basisAbility to work independently while collaborating effectively with cross-functional teamsWhat Success Looks LikeConsultants experience a smooth and well-managed onboarding processClient requests and consultant concerns are addressed quickly and professionallyStrong communication and relationships are maintained throughout engagementsOperational issues are identified and resolved proactivelyProcesses are consistently followed and continuously improvedThe overall client and consultant experience continues to improveAbout PTPPeterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.For more than

28 years , PTP has been a trusted partner in

IT Staffing, IT Consulting, AI Solutions, Digital Transformation, Project Services, and Technology Services . Headquartered in Park Ridge, IL, PTP has more than

500 employees and consultants

serving organizations across the U.S.As an

AI-First organization , PTP invests in innovative technology to enhance the way we recruit, support our consultants, and serve our clients. Our proprietary

Pete & Gabi

platform, including AI recruiter

Rebecca , supports portions of our hiring process while keeping final hiring decisions human-driven.AI-Assisted Interview ExperienceAI-assisted tools may be used during portions of the interview process for recorded video interviews, transcription, candidate response summaries, job-related insights, communication, and scheduling.AI does not make hiring decisions.

All final decisions are made by human recruiters, hiring managers, and client partners.Candidates may request a

non-AI interview process

at any time.Equal Employment OpportunityPeterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic protected by applicable law.

📌 Senior Operations Specialist – US IT Staffing (Mumbai)
🏢 Peterson Technology Partners
📍 Mumbai