Job Title: Front Office Executive / Receptionist

Department: Front Office
Location: 3-Star Hotel

Job Summary

The Front Office Executive is responsible for creating a positive first impression for hotel guests. The role includes managing check-in and check-out procedures, handling guest inquiries, and providing efficient and courteous service in line with hotel standards.

Key Responsibilities

- Welcome guests warmly and assist with check-in and check-out procedures
- Handle room reservations, cancellations, and modifications
- Respond to guest inquiries, requests, and complaints professionally
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and other departments regarding room status
- Handle cash, card payments, and prepare daily reports
- Answer phone calls and manage front desk communications
- Ensure lobby and front office areas are clean and presentable
- Follow hotel policies, safety,



and security procedures

Requirements & Qualifications

- High school diploma or hotel management qualification preferred
- Previous experience in a hotel front office is an advantage
- Basic computer knowledge and familiarity with hotel software
- Valuable communication skills in English (additional languages are a plus)
- Pleasant personality and professional appearance
- Willingness to work shifts, weekends, and holidays

Skills & Competencies

- Excellent customer service skills
- Strong communication and interpersonal abilities
- Problem-solving skills
- Attention to detail and accuracy
- Ability to work under pressure

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Executive / Receptionist (Kowdiar)
🏢 HL Hotels
📍 Kowdiar