Job Responsibilities:

- Handle customer/student queries through calls, WhatsApp, and email.
- Assist students with course, admission, fee, and service-related queries.
- Make follow-up calls and ensure timely resolution of customer concerns.
- Maintain proper records of customer interactions in CRM.
- Coordinate with internal teams to resolve issues effectively.
- Work towards customer satisfaction and assigned daily/monthly targets.
- Achieve call, follow-up, conversion, and service-related targets as assigned.

Requirements:

- Graduate/Pursuing Graduation.
- 6Months –2+ years of experience in Customer Care, BPO, EdTech, or Sales preferred.
- Excellent Hindi & English communication skills.
- Target-oriented with a positive and convincing approach.
- Valuable problem-solving and follow-up skills.
- Comfortable working from office (WFO).
- Immediate joiners preferred.

Pay: ₹18,876.68 - ₹22,969.34 per month

Benefits:

- Flexible schedule
- Leave encashment

Experience:

- Customer support: 1 year (Required)

Language:

- English (Required)

Location:

- Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

📌 Customer Care Executive (India)
🏢 INSTITUTE OF MANAGEMENT & TECHNICAL STUDIES EDU.
📍 India