Shift: 5:00 PM – 1:30 AM IST (aligned with US client hours)

Compensation: ₹20,000 – ₹25,000/month

Experience: ~2 years hands-on with ERPNext/Frappe

About the Role:

We're looking for a hybrid tech + functional ERPNext resource to join our team as a Support & Implementation Associate. You'll wear two hats: helping our senior developer on delivery and configuration work, and acting as the front line for client support. This is a great fit for someone who knows ERPNext modules well, enjoys solving real client problems, and can bridge the gap between "what the business needs" and "how the system does it."

Key Responsibilities

- Provide L1 and L2 support to clients — logging, triaging, troubleshooting, and resolving issues within agreed timelines, and escalating L3/development items to the senior developer with proper documentation.
- Support the senior developer on implementation tasks: configuration, data setup, testing, and validation of new features.
- Handle software implementation activities — client onboarding, module setup, master data configuration, workflow setup, and user training.
- Guide clients on software functionality — answering "how do I do X" questions and demonstrating best-practice usage across modules.
- Continuously improve the product functionally — gather feedback from clients and day-to-day support interactions, identify pain points, and translate them into recommendations for better UI, cleaner workflows, and a more robust overall system.
- Partner with the developer to help design and refine workflows and user experience,



championing the end-user's perspective so the software becomes easier and more intuitive to use.
- Configure and manage ERPNext workflows, roles/permissions, print formats, and standard customizations.
- Document issues, resolutions, and configuration steps to build an internal knowledge base.
- Maintain transparent, professional communication with clients throughout the support and implementation lifecycle.

Requirements

- Around 2 years of hands-on ERPNext experience (implementation and/or support).
- Strong functional command of core ERPNext modules — comfortable with roughly 75%+ of standard modules and workflows (e.g., Selling, Buying, Stock/Inventory, Accounts, CRM, and related workflows).
- Ability to understand a client's business process and map it to ERPNext functionality.
- A user-focused mindset — able to spot friction in workflows and UI and suggest practical improvements.
- Basic technical aptitude — comfortable with configuration, custom fields, print formats, and reading through issues alongside the developer.
- Excellent written and verbal English communication for direct client interaction.
- Willingness and reliability to work the night shift (5 PM – 1:30 AM IST) to support US-based clients.
- Self-driven and organized, able to work independently in a remote setup.

Nice to Have

- Exposure to the Frappe framework (Python/JavaScript basics, DocTypes, server/client scripts).
- Experience with data migration, EDI, or B2B/ecommerce modules.
- Prior experience supporting international (US) clients.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 ERPNext Support & Implementation Associate (India)
🏢 Novasource Enterprise
📍 India