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Purpose of Role:

Perform daily network operations, troubleshooting, configuration and implementation activities to support ODC/DC/Customer connectivity.

Key Responsibilities:

- Handle incidents and perform device health checks on Cisco switches (Catalyst, Nexus) and Fortinet firewalls (FortiGate).

- Implement configuration changes: port configurations, VLAN assignments, firewall policy deployments, IPSec VPNs, QoS, NAT policies.

- Provide firewall policy deployment & VPN support (site-to-site/remote access).

- Monitor network and perform preventive maintenance; escalate as per L1 procedure.

- Backup configurations and coordinate change implementations with field operations.





- Work with service providers (ISP/MPLS carriers) for bandwidth provisioning, fault escalations, and WAN links.

Maintain and update network documentation and runbooks.

Required Experience & Skills:

- 2–4 years of experience with Cisco switching/routing, Fortinet firewall administration, and core TCP/IP networking.

- Familiar with configuration backup tools and L2/L3 troubleshooting (ping, traceroute, log analysis).

Working knowledge of ISP coordination and MPLS/IP architectures.

Preferred Certifications & Qualifications:

- CCNA (Cisco Certified Network Associate)

- Fortinet Network Security Associate

ITIL Foundation

Competencies:

- Valuable communication skills

- Collaborative approach

- Troubleshooting mindset
- Maintaining SLA commitments

📌 Sr Engineer - IT Operations & Infrastructure (Tamil Nadu)
🏢 Tata Communications
📍 Tamil Nadu