Job Title- Solution Owner/ Solution & Product Leader

Functional Area - The Solution Owner is responsible for the growth, adoption, customer value, and evolution of assigned Solutions, solutions, capabilities, and offerings.

The Solution Owner serves as the bridge between customer needs, domain expertise, technology capabilities, and commercial opportunities. This role partners closely with clients, commercial teams, domain experts, delivery teams, and technology teams to create differentiated solutions that address meaningful business challenges and deliver measurable customer outcomes.

The Solution Owner acts as the voice of the customer and business, ensuring offerings remain relevant, valuable, scalable, and aligned with the strategic growth objectives of MARS/GenInvo.

Education Requirements - 7-12 years pharmaceutical, CRO, consulting, technology, or related experience

- Deep domain expertise – clinical development design and delivery.
- Strong customer-facing skills
- Experience with solution design, process improvement, technology, AI / Automation, or Solution initiatives
- Robust communication and prioritization capabilities

Technical Skills Requirements-

Customer & Market Understanding

Responsible for understanding customer needs, industry trends, and emerging opportunities.

- Conduct customer discovery activities
- Participate in client workshops
- Gather customer feedback and requirements
- Understand customer workflows and challenges
- Identify unmet market needs
- Monitor industry trends and emerging technologies
- Maintain awareness of competitive offerings

Solution Innovation & Co-Creation





Responsible for partnering with clients and internal teams to design and evolve solutions that solve meaningful business problems.

- Participate in solution discovery workshops
- Support co-creation initiatives with clients
- Translate customer challenges into scalable offerings
- Identify opportunities to combine Solutions, services, consulting, and AI capabilities
- Evaluate solution viability and market potential
- Contribute to creation of new offerings and business models

Responsibilities

The Solutions Owner is expected to:

- Increase adoption and utilization
- Improve customer satisfaction
- Delivering meaningful enhancements and innovations
- Support commercialization efforts
- Improve customer outcomes
- Contribute to company growth
- Help transform customer needs into scalable offerings

Solution Adoption & Customer Success

Responsible for ensuring customers achieve measurable value.

- Monitor adoption and utilization
- Support onboarding and implementation activities
- Identify barriers to adoption
- Gather customer feedback
- Partner with delivery teams to improve outcomes
- Drive continuous improvement efforts

Responsible for supporting commercialization and business growth by providing solution expertise throughout the client engagement and opportunity lifecycle.

- Partner with Account Leads and Strategic Account Leads to understand client challenges, strategic priorities, and business objectives.
- Translate client requirements into differentiated solution approaches that combine consulting, technology, AI, and service capabilities.
- Lead or participate in solution discovery workshops with clients and internal SMEs.
- Develop solution concepts, workflows, use cases, demonstrations, and value propositions for client meetings.

Benefits:

- Flexible schedule

Work Location: Remote

📌 Solution Owner (India)
🏢 Geninvo Technologies
📍 India