Job Title: Customer Support Executive

Job Summary

We are looking for a Customer Support Executive to provide excellent customer service by handling customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, patience, and a customer-focused approach.

Key Responsibilities

- Respond to customer queries via phone, email, chat, or social media.
- Resolve customer complaints in a timely and skilled manner.
- Provide accurate information about products and services.
- Record customer interactions and maintain updated customer records.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues are resolved.
- Meet customer satisfaction and response time targets.
- Collaborate with internal teams to improve customer experience.
- Stay updated on company products, services, and policies.

Required Qualifications

- Bachelor's degree (preferred) or equivalent qualification.
- 1–3 years of experience in customer support, customer service, or a similar role.
- Freshers with excellent communication skills may also apply.





Required Skills

- Excellent verbal and written communication.
- Strong problem-solving and conflict-resolution skills.
- Active listening and empathy.
- Basic computer proficiency (MS Office, email, CRM software).
- Ability to multitask and work under pressure.
- Good time management and organizational skills.
- Team player with a positive attitude.

Preferred Skills

- Experience with CRM tools such as Salesforce, Zoho CRM, or Freshdesk.
- Knowledge of customer service best practices.
- Ability to communicate in multiple languages is an advantage.

Working Conditions

- Full-time position.
- Work from office (Borivali West- Gorai).

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT) score.
- First Response Time (FRT).
- Average Resolution Time (ART).
- First Contact Resolution (FCR).
- Quality assurance score.
- Customer retention and feedback ratings.

Salary: As per company standards and candidate experience.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Mumbai)
🏢 BB Virtuals
📍 Mumbai