Customer Support Executive – Healthcare / Diagnostics

Company: AVM Labs
Job Title: Customer Support Executive
Location: Coimbatore, Tamil Nadu
Industry: Healthcare / Diagnostic Laboratory
Employment Type: Full-time
Experience: Freshers to 2 years
Salary: ₹2.5 LPA – ₹3.2 LPA

Job Summary

AVM Labs is looking for a motivated and customer-focused Customer Support Executive to join our team in Coimbatore. The candidate will be responsible for handling customer queries, providing timely assistance, coordinating with internal teams, and ensuring a professional and seamless customer experience across our diagnostic services.

Key Responsibilities

- Handle customer queries through Email, Live Chat, and VSoft CRM software.
- Provide prompt, accurate, and professional responses to customer inquiries.
- Assist customers with queries related to diagnostic tests, services, reports, and other support requirements.
- Coordinate with internal teams to resolve customer concerns and queries efficiently.
- Maintain accurate records of customer interactions, complaints, and follow-ups.
- Follow up with relevant teams and customers to ensure timely resolution of issues.
- Provide clear information and guidance to customers regarding diagnostic services.
- Maintain a professional, courteous, and customer-centric approach in all interactions.




- Ensure customer queries are handled within the required turnaround time.

Eligibility & Requirements

- Bachelor's or Master's degree in any of the following:
- B.Sc. Microbiology
- B.Sc. Biotechnology
- B.Sc. Biochemistry
- M.Sc. Microbiology
- M.Sc. Biotechnology
- M.Sc. Biochemistry
- DMLT
- Freshers and candidates with up to 2 years of relevant experience can apply.
- Strong verbal and written communication skills.
- Good English communication skills.
- Strong interpersonal and customer-handling skills.
- Basic computer knowledge.
- Ability to work with CRM software and other computer applications.
- Good coordination and problem-solving skills.
- Willingness to work in a healthcare/diagnostic laboratory environment.

Salary & Benefits

- CTC: ₹2.5 LPA – ₹3.2 LPA
- Laptop & Mobile Allowance: ₹2,000 per month (included in the salary)
- Laptop is mandatory for this role; the company will not provide a laptop.
- Accommodation and food are not provided.

How to Apply

Interested candidates can share their updated Resume/CV with the HR team.

Job Location: Coimbatore, Tamil Nadu

Pay: ₹19,000.00 - ₹25,000.00 per month

Advantages:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (India)
🏢 Avmlabs
📍 India