Believers HR is a recruitment firm specializing in BPO talent acquisition, connecting skilled professionals with reputable companies and career opportunities.
Role Description
Believers HR is hiring Customer Service Representatives – Avalon Chat CL11 for a full-time, on-site Chat & Operations process.
Key Responsibilities
- Handle customer queries and provide timely resolutions through chat.
- Maintain professional communication and service quality.
- Follow SOPs, quality, compliance, and data-security guidelines.
- Document customer interactions accurately.
- Meet productivity, quality, response-time, and customer satisfaction targets.
- Escalate complex issues when required.
- Participate in training and adapt to process updates.
Qualifications
- Graduate / Undergraduate candidates are eligible.
- Minimum 1 year of BPO / Customer Service experience.
- Excellent English communication skills.
- Strong customer service, problem-solving, and analytical skills.
- Valuable computer literacy and attention to detail.
- Typing: 30 WPM with 90% accuracy.
- Tech & Logical Test: 80% or above.
- NV Versant: 60 or above.
- EPFO verification/check is mandatory.
- Willingness to work Work From Office (WFO).
- For B.E./B.Tech candidates: Graduation percentage must be 60% or below.