About the Role
We are looking for an experienced Customer Support Team Leader fluent in Malayalam and Tamil to drive daily operations, coach agents, and ensure high-quality regional support.

Key Responsibilities
Team Leadership: Manage and motivate a team of regional customer support agents.
KPI Management: Track and optimize CSAT, SLA adherence, AHT, and FCR.
Quality & Coaching: Conduct language quality audits and deliver structured 1-on-1 coaching.
Escalations: Resolve complex customer queries requiring regional language expertise.

What We’re Looking For
2–5 years of proven leadership/team management experience in Customer Support or BPO.
Fluent in Malayalam and Tamil (spoken and written) + professional English.
Hands-on experience with performance metrics.

Job Type: Full time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Language:

- Tamil and Malayalam (Required)

Work Location: In person

📌 Customer Support Team Leader (Navi Mumbai)
🏢 Mswipe Technologies
📍 Navi Mumbai